Our rewards program allows you to earn points for different actions and turn those points into awesome rewards!
Your points can then be used to receive discounts when you purchase Bax and Berg products!
To be apart of the rewards program you need to have an account! Don’t have one? Click Here!
You can join the Loyalty Rewards program by clicking the "Earn Rewards” button at the bottom left-hand side of the home page. Then click ‘Join now’ and follow the steps on screen from there.
Alternatively, you can join instore.
You can reset your password by clicking on the 'Forgot your Password' link on the Log In page and following the prompts, or by logging on to your account using your current password and updating your profile.
Click on the 'Log In page,' then click the link to 'Forgot Your Password,' follow the prompts and a reset link will be sent to your email address.
Simply browse through our range online, when you see something you like just select a size and colour then click “add to bag”. When you’re ready to pay click “proceed to check out” and follow the instructions.
On each of our product pages we have attached size guides, so all you have to do is know measure yourself or know your size, and then follow the size chart!
Any of the following ways!
Shopify Pay, Paypal, Visa, American Express, MasterCard, Layby, Afterpay, Google Pay.
We sure do! So that you can buy now and pay later!
Our click and collect system allows you to buy your items online and then collect them from our store!
We are based in Christchurch, so make sure that you are in the area before choosing this option!
We want all our customers to receive top quality products and apologize sincerely if our products do not reach our usual quality standard. If you think there is a fault with an item you have received, let us know straight away by emailing email@example.com
Not yet! Stay tuned
For ALL orders being sent to an Address in New Zealand:
Click and collect in store - Free
If your total spend is less than $200:
•Standard shipping (1-2 business days) = $6.00
•Rural shipping within NZ (2-3 business days) = $10.00
If your total spend is more than $200 your freight charge will be free
It depends on where you are and what shipping option you come under (standard or rural). Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
If your order has not arrived after 7 business days please check your emails for tracking details and updates.
If you have not received any updates, please email us at firstname.lastname@example.org
If you have received an incorrect item, please let us know straight away by contacting us email@example.com We will sort it out for you as quickly as possible!
Yes! When your online purchase is complete you will receive an email containing your order confirmation and delivery details. If you have not yet received an email notification, please be assured our online team is most likely still working hard to get your order to you.
Yes, it is possible to change your delivery address once your order has been submitted, but not once the order has been dispatched. Please send an email to our team on firstname.lastname@example.org with the new address and they will confirm this with you.
Please know that in order to get your purchases to you in the fastest manner, we may split up your order and send out one garment at a time. Please check your confirmation emails if you are missing garments as they may be coming in a later courier.
If it has been longer than 10 working days, please email us on email@example.com
Returns & Exchanges
We always aim for make sure our customers love our products, but if you do need to return or exchange an order, we’re happy to help. Use our user friendly returns system to make any returns!
Make sure you return the purchase in its original condition within 10 days of receiving it!
Bax & Berg are happy to offer you a refund, exchange, or store credit.
Our returns policy means a 100% money back guarantee just in case:
•There is a problem with the item
•You bought the wrong size
•It doesn’t look quite right on you
•You changed your mind
All we ask is for you to return the non-sale purchase in its original condition within 10 days of receiving it.