Returns Made Simple : Bax & Berg make designer shopping pressure-free.
Due to the nature of shopping online, whereby you don’t get the chance to try something on, we totally understand that an item might not look quite as you expected when choosing it from an image, so we have put together some options for you to feel safe about purchasing online. We offer refund, exchanges, store credits on all full priced items.
Can I return an online order to a Bax and Berg store?
Our terms and conditions
- All exchanges are subject to availability and will be at your own cost for postage
- We will withhold the costs of shipping on refunded purchases. ($10.00 flat rate)
- Discounted, Promo and Sale items are non-refundable and can not be returned.
- Make sure products are as you received them - unworn, unmarked and in original packaging with tags. Items will be inspected upon arrival to ensure they are in sellable condition.
- Returns must meet our terms and conditions, please don’t send an item with out a written request
- If something is returned to us that does not meet these requirements, we will hold the item until postage has been paid for it to be returned to you.
Where can I return items Purchased Online?
Online returns are processed at the shop in business hours Tue -Fri, from 9.30 am-5pm. To return your items you will need to send a written explanation or email us directly
Bax and Berg RETURNS,
88 Carters Road, Amberley 7410
- To ensure your parcel arrives within the timeframe please track your parcel. Return shipping costs are to be covered by the customer.
Online Credit or Refund Processing Time
Online credits/gift cards will be processed within 5 working days. So you don’t miss out on your favourite look, faulty items will be repaired if possible and sent back to you. Refunds will be credited to the original form of payment used to make your purchase (if eligible). Please allow up to 14 working days for processing and for the bank to deposit your refund into your account.
Can I just exchange an item online?
No sorry. Due to our products frequently selling out, we cannot process an exchange for you online. If you require a replacement size, colour or alternative item/s, your safest bet is to place a new order and return the unwanted item(s) to receive a refund (full priced items only).
Return of Items on Sale or Promo code
Please choose carefully as we do not offer refunds on sale items or promo/discount codes.
Items Purchases Online with Laybuy or Afterpay
If you are returning or exchanging items that you have bought online using Laybuy or Afterpay, we will process a refund on the items returned, and you will need to re-purchase these on our website. Please ensure that you have met the Conditions of Returns and Exchanges.
Faulty Items (Online and In-Store purchases)
For items that are deemed faulty (this doesn’t include items that have been damaged as a result of wear and tear) we are happy to repair where possible, provide you with an exchange item, a store credit or a refund.
Bax and Berg takes no responsibility for items lost in transit, please ensure you affix the appropriate return postage to your package.
Have a question we didn’t answer?
Please contact us here for further assistance. We aim to respond within 24 hours to all enquiries.