If your purchase item is just not right or doesn’t fit properly we are happy to provide an exchange or store credit on any full priced item. At your written request, we will also produce a refund via the method in which you paid for your item. In the interests of our little business, we appreciate you refraining from purchasing multiple sizes in one style with the intent of returning. All we ask is for you to return the purchase in its original condition within 7 days of receiving it. Please contact us within 48 hours to assess your claim.
Please clearly follow our instructions below if you wish to make a return:
- All exchanges are subject to availability and will be at your own cost for postage
- We will withhold the costs of shipping on refunded purchases. ($10.00 flat rate)
- Discounted, Promo and Sale items are non-refundable and can not be returned.
- Make sure products are as you received them - unworn, unmarked and in original packaging with tags. Items will be inspected upon arrival to ensure they are in sellable condition.
- Returns must meet our terms and conditions, please don’t send an item with out a written request
- If something is returned to us that does not meet these requirements, we will hold the item until postage has been paid for it to be returned to you.
Any problems or concerns please message us, we are here to help. Contact us at www.baxandberg.co.nz or phone 033147251.
Read our full policy here.