Designer shopping pressure-free.
Bax & Berg are happy to offer you either a refund, exchange, or store credit on full priced items. All we ask is for you to return the purchase in its original condition within 7 days of receiving it. Please contact us within 24 hours to assess your claim.
Postage on returns will not be refunded, this also includes free shipping, which will have a flat rate of $10.00
SALE ITEMS are NON REFUNDABLE sorry.
Returns must meet our terms and conditions, please don’t send an item without filling in the form provided with your order.
Exchanging items will be at your own cost for postage.
No returns on sale items or discount code items.
We want this to be as simple and easy as possible for you to buy items from us and return them if they are not right. Any problems or concerns please message us, we are here to help and we are more than happy to advise or help you with any concerns at all. Please contact us at www.baxandberg.co.nz or phone 033147251.
Read our full policy here.